Every WIA customer, once determined eligible, will receive individualized case management services from a WIA Customer Service Representative. All WIA staff are professionals trained in serving the public in their search for employment or reemployment. Staff assist WIA customers in development of a suitable training plan and outline of employment goals. The staff provides the initial assessment of training requests and suggests appropriateness prior to submittal for approval. The staff assists in resume preparation; development of appropriate cover letters; dress for success instructional interviewing techniques; internet job search assistance; and other activities as individualized. Assistance is also provided in registering for State Civil Service testing.